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Write to soporte-warpchat@warpcr.com
Use the subject line "WarpChat data deletion" so the request is routed correctly.
WarpChat data deletion
Request deletion of your data
Anyone whose data WarpChat holds can ask for it to be deleted — the business that uses WarpChat, or a person who wrote to that business on WhatsApp.
02
Tell us how to find the data
Include the WhatsApp phone number involved, and the name of the business you were writing to. We use this only to locate the records and to confirm the request came from you.
03
We confirm and delete
We reply to confirm what will be deleted, delete it within 30 days of confirming, and write back when it is done.
What gets deleted
For an end customer: the conversation content associated with that phone number, and the contact identifiers stored alongside it.
For a business: its conversations, its uploaded catalog, documents and policies, and its user accounts.
What we may keep
Aggregate metrics that contain no personal data, and records we are required to keep by law or to resolve a dispute. These cannot be used to identify a person.
Deleting from WhatsApp itself
WarpChat can only delete the data it holds. Messages stored on the phones of the business and its customers are not affected, and data held by Meta is governed by Meta's own policies.
Disconnecting a WhatsApp Business account
A business can remove WarpChat's access from its Meta Business settings at any time. Doing so stops WarpChat from receiving or sending messages immediately, but does not by itself delete data already stored — send a deletion request as well.